Have questions about Willy Street Ownership?
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Contact our Customer Service team.
I want to close my Owner account. How do I do that?
To close your Owner account, we first will look up how much equity you have invested in your Ownership here at the Co-op. You can choose to have that equity refunded to you or donated to our Community Reinvestment Fund. We can help you fill out an Owner Resolution Form to decide what you would like to do. Equity refunds can take up to 90 days to complete, but are generally filled in 60 days or less.
I have a friend/family member in town, can they use my Owner account?
Absolutely. We can make your guest a temporary shopping card for the time they are in town. They will need to present this card at the register if you are not shopping with them.
Can my child use my Owner account?
Yes, if you have a dependent that lives in your household under the age of 18 years, they can use your Owner account. Let our Customer Service staff know, and we can make a special note on your Owner account to inform our cashiers.
I’m a secondary Owner on my Owner account and I wish to close my Ownership. How do I do this?
Unfortunately, as the secondary Owner you do not have the privilege to either close the account or receive a partial refund of equity. Any Ownership changes must be made by the primary Owner in accordance with the Co-op’s bylaws.
Can I purchase an Owner account for someone?
Yes you can! You can purchase one online at this link. We also have gift Ownership packets for purchase at our Customer Service Desk. We’ll provide a blank Fair Share contract, Ownership materials, and a letter about their Ownership gift. You pay the amount of Ownership equity you would like to gift. It is up to the giftee to come in and complete the contract to set up their Owner account.
One of my family members was an Owner, but has recently passed away. How do I close this person’s Owner account and redeem their equity?
If this person had a household Ownership, the secondary Owner can first decide what to do with the account. In this case, the secondary may become the primary Owner and decide to either add an additional secondary Owner, or refund the extra equity on the account. If this person had an individual Owner account, the representative of their estate may fill out an Owner Resolution Form to close the account by requesting an equity refund or donation. In addition, the Owner Records Administrator will need to see some form of legal documentation stating that you are the representative of the estate. Documentation will most likely be in the form of Letters Domiciliary or a will.
*If you would like to close the Owner account of an Owner who is still alive, but unable to do so themselves, you can fill out an Owner Resolution Form as the Power of Attorney. You will need to provide legal documentation of your POA status to do so.
